Policies and Agreements

Refund & Return Policy

All Sales Are Final

Due to the handmade, made-to-order nature of our products, all sales are final. We do not accept returns, refunds, or exchanges for any reason, including change of mind, delays caused by shipping carriers, or preference-related concerns.

Please carefully review all product details and processing times before placing your order.

⸻

Processing & Handmade Production Time

All candles are handmade by a single candle maker to ensure quality, consistency, and attention to detail.

Because each item is made to order, processing times may vary depending on order volume, especially during viral product demand or high-volume periods.

Orders may take up to 4 weeks to be created and shipped.

By placing an order, you acknowledge and agree to this production timeline.

For any questions regarding current processing times, please contact:

millenniumscents@gmail.com

⸻

Shipping & Carrier Responsibility

We ship via UPS, USPS, and FedEx. Sh

Once a package has been handed over to the carrier and scanned into their system, responsibility for the shipment transfers to the carrier.

All shipments include up to $100 of carrier insurance coverage, depending on the selected shipping service.

We are not responsible for:

• Carrier delays

• Lost packages once shipped

• Packages marked as delivered but not received

• Damage that occurs during transit

These issues must be resolved directly through the shipping carrier.

⸻

Damaged Items (Carrier Claims Only)

We carefully package all fragile items to minimize damage during transit.

If your order arrives damaged, you must contact us within 48 hours of delivery.

Please email:

millenniumscents@gmail.com

Include:

• Order number

• Clear photos of damaged item(s)

• Photos of packaging (inside and outside of box)

• Description of the damage

We will assist you in filing a claim with the shipping carrier. All decisions regarding approval, denial, and reimbursement are made solely by the carrier and are typically issued directly by them once approved.

⸻

Incorrect Address

Customers are responsible for entering accurate shipping information at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

⸻

Lost or Stolen Packages

If tracking shows your order as delivered but it cannot be located, please contact your local carrier immediately. We are not responsible for packages marked as delivered.

⸻

Order Changes & Cancellations

We do not accept cancellations once an order has been placed.

All orders begin processing immediately after purchase due to the handmade nature of our products and production scheduling.

Please ensure all order details are correct before completing checkout.

⸻

Product Variations (Handmade Disclaimer)

All items are handmade and may include slight variations in color, texture, shape, or finish. These natural variations are part of the handmade process and are not considered defects.

Each candle is uniquely crafted.

⸻

Customer Agreement

By placing an order with Millennium Scents, you acknowledge that you have read, understood, and agreed to all terms outlined in this policy, including processing times, handmade variations, no cancellation policy, and carrier responsibility once shipped.

 

 

Do items look EXACTLY as pictured? 

• Our products are made with 100% wax no two candles look exactly alike. Our #1 priority is realism and quality!

My product doesn’t look as pictured can I get a refund? 

• Our main priority is quality and realism all of our products are made with 100% wax therefore it can change appearance overtime. We try our best to get each candle to look exactly as pictured but , no refunds will be given due to appearance change in transit this is very rare but can happen.

Are your products edible? 

• Our products are NOT EDIBLE DO NOT CONSUME! Millennium Scents is not held responsible for any consumption that occurs. Each candle is made of 100% wax we will NEVER use actual food in our candles. Upon checking out you agree to these terms.

Do you take requests or do customization? 

• Yes we do take request to add different styles to the menu! Send us a email millenniumscents@gmail.com we love hearing from you guys! We don’t take customizations on a day to day basis due to order volume but if it’s a slow season we can accommodate.