Contact Us

Contact Us

We’re here to help! Please review the information below before reaching out to ensure the fastest response.

 

Customer Support

 

 

 

For all order inquiries, shipping questions, damaged items, or general support, please contact us at:

 

📧 millenniumscents@gmail.com

Please include your full name and order number in your email so we can assist you as quickly as possible.

Important Before You Contact Us

 

 

 


To better assist you, please note:

  • All candles are handmade to order
  • Processing times may take up to 4 weeks depending on order volume
  • Once an order is placed, it cannot be canceled
  • Shipping delays, lost packages, or transit damage must be handled through the carrier claims process


We kindly ask that you review our policies before emailing, as most questions are answered there.


Damaged or Missing Items

 

 

If your order arrives damaged or has an issue, you must contact us within 48 hours of delivery.

 


Please include:


  • Order number
  • Clear photos of the item(s)
  • Photos of packaging (inside and outside box)
  • Description of the issue

We will assist you in filing a claim with the shipping carrier.

 

Response Time

 

 

 

We typically respond within 24–72 business hours. During high-volume periods or launches, response times may be slightly longer.

 


We appreciate your patience as a small handmade business.

Business Hours

 

 

 

Monday – Friday

 

(Excluding holidays and high-volume production periods)


Thank you for supporting a handmade business. Every order is made with care, attention, and intention.